33ebet Privacy Policy
Your personal information is completely safe with us. Read this policy to find out in detail how 33ebet collects, uses, and protects your data.
33ebet ("we", "our", or "platform") takes your privacy very seriously. When you use our website, some of your personal information reaches us. This privacy policy explains what types of information we collect, why we collect it, and how we use and protect that information.
By using the 33ebet platform, you are considered to have accepted the terms described in this privacy policy. If you disagree with anything, please contact us via live chat or email.
1 Types of Information Collected
33ebet may collect the following types of information to ensure your service and operate a secure platform:
Personally Identifiable Information
- Full name and date of birth
- Email address
- Mobile number
- National ID card or other identity document details (when verification is required)
- Residential address
Financial Information
- Information related to bKash, Nagad, Rocket, Upay mobile banking accounts
- Bank account details (where applicable)
- Transaction history
- Deposit and withdrawal records
Usage Information
- Gaming history and betting activity
- Login times and session duration on the platform
- Preferred game categories
- Information on bonus and promotional offer usage
Technical Information
- IP address and device type
- Browser version and operating system
- Cookie and session data
- Referral source (how you arrived at our site)
2 How Information Is Collected
Direct Collection
When you open an account on 33ebet, log in, make a deposit or withdrawal, contact support, or fill in any form — you provide information directly. We receive this information only in the way you provide it.
Automatic Collection
When you browse our website, some information is collected automatically. This includes technical data gathered through cookies, log files, and web beacons. This information is used to improve the security and performance of the site.
Identity Verification Process
For regulatory requirements and fraud prevention, 33ebet may request additional documents for identity verification (KYC — Know Your Customer) in some cases. This process is completely secure and is carried out for your protection.
3 Purpose of Using Information
33ebet uses your information only for the following legitimate purposes. We never sell your information or share it with third parties without authorisation.
Account Management
Your information is needed to create, verify, and keep your account secure. This information is used for login, password recovery, and two-factor verification.
Transaction Processing
Financial information is used to correctly process your deposit and withdrawal requests and to confirm transactions. The minimum deposit is ৳200 and the minimum withdrawal is ৳800.
Customer Support
This information enables our 24/7 live chat support team to resolve your issues quickly. Your previous contact history is saved so you do not have to provide the same information again.
Fraud Prevention
Technical information is analysed to detect and prevent suspicious activity, and to stop multiple accounts or fraudulent behaviour.
Service Improvement
We analyse your usage patterns to further improve the platform experience. This information is important for understanding which games are most popular and where improvements are needed.
Responsible Gaming
We monitor your gaming activity to ensure responsible gaming. If an unusual pattern is detected, our support team may offer you assistance.
4 Data Storage and Security
Technical Security Measures
- Industry-standard SSL/TLS encryption technology active at all times
- Data stored on secure server infrastructure
- Regular security audits and vulnerability assessments
- Automated systems to detect unauthorised access
- Limited staff data access — only those who need it
Data Retention Period
We retain your personal information for as long as it is necessary to provide the service. Even after an account is closed, some information may be kept for a set period due to legal and regulatory requirements. Once that period has passed, the information is securely deleted.
5 Sharing Information with Third Parties
33ebet does not sell your personal information to any third party. However, information may need to be shared in the following limited circumstances:
Payment Processors
Necessary information may be shared with payment gateways such as bKash, Nagad, Rocket, Upay, and bank transfers to complete your financial transactions. This partnership is solely for the purpose of completing transactions.
Game Providers
Our game software providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, PG Soft, and JILI may process some gaming data to ensure fair play. These providers follow their own strict privacy policies.
Legal Obligations
If we are required to provide information due to a court order, government directive, or legal requirement, we will comply with the law. Only the information legally required will be provided in such circumstances.
Service Providers
Trusted third-party service providers for technology services, data analysis, and customer support may access limited information. They are all bound by contract to comply with our privacy standards.
6 Cookies and Tracking Technologies
33ebet uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are essential for the core functionality of the platform. The site cannot work properly without them, as they maintain login sessions and ensure security.
Analytical Cookies
These cookies are used to understand how users are using our site. They help identify which parts of the platform need improvement.
Preference Cookies
These cookies are used to remember your preferences such as language settings and display preferences. You do not need to configure settings again the next time you visit the site.
7 Your Rights
As a user of 33ebet, you have several important rights regarding your personal information:
Right to Access Information
You have the right to request to see what information we hold about you. We will provide this information within a set timeframe.
Right to Correct Information
If any of your information is incorrect or incomplete, you can request that it be corrected. We will make the necessary corrections as soon as possible.
Right to Delete Information
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You have the right to object to your information being used for specific purposes. You also have the right to opt out of promotional communications.
Right to Data Portability
You have the right to receive a copy of your personal information and to use it elsewhere. The information will be provided in a common, readable format.
Right to Restrict Processing
In some circumstances you can request that processing of your information be temporarily suspended, particularly when the accuracy of the information is in question.
8 Protection of Minors
Our Policy Regarding Minors
33ebet does not knowingly collect information from any person under the age of 21. Age verification is a mandatory step in our registration process. If it comes to our attention that we hold information about a minor, we will immediately close that account and delete the related information.
If you know that a minor is using our platform, please inform us immediately at [email protected].
9 Policy Changes
Updates and Revisions
33ebet may update this privacy policy from time to time. Changes to the policy may be needed as a result of business changes, new legal requirements, or service improvements.
Change Notifications
If important changes are made, we will notify you by email or through a notice when you log in to the platform. The "Last Updated" date at the top of this page always indicates the latest version.
Consent
Continuing to use the platform after a policy change means you agree to the updated policy. If you do not agree with any change, you have the right to stop using the platform and close your account by contacting us.
10 Contact Us
You can contact us for any questions, concerns, or requests regarding this privacy policy or your personal information. Our support team is available seven days a week, 24 hours a day.
We are committed to protecting your information
Contact us for any privacy-related matters — we are always ready to help.
You can also reach our support team via 24/7 live chat (Bangladesh Standard Time, UTC+6)
Live Chat
Use our 24/7 live chat support for an immediate response.
Email Support
For detailed inquiries, email us at [email protected].
Secure Platform
A reliable environment with SSL encryption and fair play guaranteed.